Inmate Grievances
This page outlines the grievance process for resolving complaints arising from jail matters.
Grievance Process
If an inmate has an issue that they cannot resolve routinely, they may initiate the jail’s grievance process. Inmates wishing to file a paper grievance must fill out a kite and circle the word “Grievance”. Grievances should explain what conduct or issue the inmate is complaining about and the reasons why.
All grievances must be submitted within 10 (ten) days of the alleged incident or knowledge of the alleged issue.
There is only one issue per grievance; grievances that contain more than one issue shall be considered invalid.
In order to properly file a grievance, inmates need to follow the steps detailed below in order.
Step #1
The module deputy will hear the grievance first. If it does not pertain to an issue a Deputy can resolve, direct it to the proper area.
The inmate will receive a response to the grievance within 10 days. If the inmate is not satisfied with the response and wishes to appeal, the inmate will have the opportunity to escalate the grievance to step 2.
Step #2
The inmate should submit another kite with grievance circled and “Step 2” written on it. This step 2 grievance will go to a supervisor, who will respond.
10 days are allowed for the new response. If the inmate is still not satisfied with the response and wishes to appeal, the inmate will have the opportunity to escalate the grievance to a step 3.
Step #3
The inmate should submit a final kite with “Step 3” written on it. This step 3 grievance will go to a Commander or Manager who has another 10 day period to respond.
The Commander’s/Manager’s response will be final.
Reminders
- Only one issue or complaint per ‘Kite or Grievance’ and only one page per issue. Multiple pages are not permitted and group “Kites and/or Grievances” will not be accepted.
- The grievance system is designed to promote open and honest communications between inmates and those parties or groups the grievance concerns. Grievances that contain offensive or threatening language do not further communication and therefore will not be accepted and considered invalid.
- The electronic grievance system is not designed to be used as an ongoing communication medium.